Shipping and hanDling
To estimate your shipping costs, please refer to your Shopping Cart.
TRACK YOUR ORDER with your provided Canada Post tracking number. This can be found in your Shipping Confirmation email.
Please contact us with any comments, questions, or concerns.
If Canada Post attempts delivery and fails to locate someone to receive the product, we are not held responsible for replacing or refunding those items. Please note all pricing is subject to change.
The signature is now required on delivery so you do not miss your parcel due to lack of absence, to avoid parcels left in mailboxes in full sun and for a total follow-up of your order at any time.
FRESHNESS & CARE
All of Bad Bees pastries are freshly baked on order!
Pastries: Store in the freezer, up to 3 months, until consumption. Our pastries are only made of fresh ingredients, guarantee without any preservative agent. Those will be good up to 7 days at room temperature, starting when you receive them.
Gummies: Store at room temperature up to 2 months. If too warm or left out in the sun the gummies will melt. These will be fresh for 2 weeks once open.
Jam: Store at room temperature up to 1 year, if not opened. Our jams are only made of fresh ingredients guarantee without any preservative agent. Those will be good up to 1 month once opened if stored in the refrigerator.
Sugar and honey: Those product will be fresh up to 1 years at room temperature even once opened.
Maple syrup: Good up to 1 years at room temperature if closed and/or refrigerate once opened.
SHIPPING DURING WARM WEATHER
When the weather is warmer, like in summer season, all of our products are well packaged, cooled and padded with bubble wrap to ensure our product arrives at your doorstep in the same excellent condition it left our kitchen in. These materials are included in the shipping & handling fees. We do our best to ensure the package reaches you safely that’s also why we added the signature option at delivery. We are not held responsible for extreme weather conditions that might affect the quality of the product.
For pastries and goodies orders, by placing an order for shipping you acknowledge Bad Bees is not responsible in any way for occasional melting or breakage of pastries or goodies that may occur during transportation. Bad Bees is using a safe and secure packaging solution but does not have control over how the package will be handled by Canada Post or couriers and offers no refund for occasional breakage that may occur during transportation. (Please note that we are comprehensive, you can still contact you and their might be refund or replacement options)
At this time we do not ship to addresses outside of Canada.